Privacy Policy

Last update: 22/01/2024

This Privacy Statement describes how TAPG.GR (known as "Website", "we", "us" or "our") collects, uses and discloses your personal data during your visit, the using our services or making purchases from www.tapg.gr (known as the "Website") or your communication with us (collectively, "Services"). For the purposes of this Privacy Statement, the terms "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor or other person whose personal data we have collected in accordance with this Privacy Statement Personal Data.

Please read this Privacy Statement carefully. By using any of the Services, you consent to the collection, use and disclosure of your personal information as described in this Privacy Statement. If you do not agree with this Privacy Statement, please do not use or access any of our Services.

Changes to this Privacy Statement We may update this Privacy Statement from time to time, including due to changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Statement on the Website, update the "Latest Update" and take any other measures required by applicable law.

How We Collect and Use Your Personal Data To provide the Services, we collect and have collected over the last 12 months personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to contact you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend Services, our rights and the rights of our users or others.

What Personal Data We Collect The types of personal data we collect about you depend on how you interact with our Website and use our Services. When we use the term "personal data", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You Information that you submit directly to us through our Services may include:

• Basic contact information such as your name, address, phone number, email.
• Order information, such as your name, billing address, shipping address, payment confirmation, email, phone number.
• Account information, such as username, password, security questions.
• Shopping information, such as the items you view, add to your cart, or add to your wish list. Customer support information, such as the details you choose to include in your communications with us, for example when you send a message through the Services. Certain features of our Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

  Information We Collect Through Cookies We also automatically collect certain information about your interaction with the Services ("Usage Data"). To achieve this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including information about your device, browsing information, information about your network connection, IP address, and other information about with your interaction with the Services.

  Information We Obtain from Third Parties Finally, we may receive information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as

  Businesses that support our Website and Services, such as Shopify. Our payment providers collect payment information (eg bank account, credit or debit card information, billing address) to process your payment, to deliver your orders and to provide the products or services you have requested, in order to fulfill the contract we have with you.

  When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, either we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, software development packages , third party libraries and Cookies.

  Any information we receive from third parties will be handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, "Third Party Sites and Links."

  How We Use Your Personal Data

  We use your personal data for the following purposes:

  1. Provision of Products and Services: We use your personal data to provide you with the Services, fulfilling our contract with you. This includes processing payments, fulfilling orders, sending you notifications about your account, purchases, returns, exchanges, creating, maintaining and generally managing your account, and allowing you to post reviews.

  2. Marketing and Advertising: We use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and displaying advertisements for products or services. This includes using your personal data to better tailor the Services and advertising on our Website and other websites.

  3. Security and Fraud Prevention: We use your personal data to detect, investigate or take action regarding possible fraud, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for maintaining a secure account. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately

  4. Contacting you : We use your personal data to provide customer support and improve our services. This is done in order to be responsive to you, provide efficient services and maintain our professional relationship with you.

  5. Cookies: Like many other websites, we use cookies on our website. For specific information about the cookies we use to operate our store using the Shopify platform, you can visit https://www.shopify.com/legal/cookies . We use cookies to operate and improve our website and services, including remembering your actions and preferences. In addition, we use cookies to perform analyzes in order to better understand the interaction of users with our services, in accordance with our legitimate interests to manage, improve and enhance the services.

  Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through your browser controls. Please note that rejecting or removing cookies may negatively affect your user experience and cause certain services to malfunction or be unavailable, including certain features and general functionality. In addition, rejecting cookies does not completely prevent the way we share information with third parties, such as our advertising partners.

  How We Protect Your Personal Data

  We note that no security process is completely foolproof, and we cannot guarantee "fireproof security." Also, the information you send us may not be secure in transit. We recommend that you avoid using unsecured channels to transmit sensitive or confidential information to us.

  How long do we keep your personal data?

  It depends on various factors, such as the need to maintain your account, provide the services, comply with legal obligations, resolve disputes or apply other relevant agreements and policies.

  Your Rights and Your Choices Depending on Where You Live

  You may have some or all of the rights listed below regarding your personal data. However, these rights are not entirely exclusive and may only apply in certain circumstances, and in some cases we may refuse your request as permitted by law.

  Right of Access / Update:

  You may have the right to request access to the personal data we hold about you, including details of how we use and share your information.

  Right to Erasure:

  You may have the right to ask us to delete the personal data we hold about you.

  Right of Correction:

  You may have the right to ask us to correct inaccurate personal data we hold about you.

  Right of Transport:

  You may have the right to obtain a copy of the personal data we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  Restriction of Processing:

  You have the right to ask us to stop or restrict the processing of your personal data.

  Withdrawal of Consent:

  Where we rely on your consent to process your personal data, you have the right to withdraw that consent.

  Appeal:

  You can exercise the right of appeal if we refuse your request. You can do this by replying directly to the rejection we received.

  Manage Communication Preferences :

  You may receive promotional emails from us, but you can opt-out at any time by using the unsubscribe option included in the emails we send you. If you choose to unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.

  You can exercise any of these rights either through our Website or by contacting us using the contact details provided below.

  We will not discriminate against anyone for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email or account information, before providing a meaningful response to the request. Subject to applicable laws, you may designate an authorized agent to file requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide evidence that you have authorized it to act on your behalf, and you may need to confirm your identity directly to us. We will respond to your request within a reasonable time, in accordance with applicable law.

  Protests
  If you have any objections to the way we process your personal data, please contact us using the contact details below. If you are not satisfied with our response, depending on your country of residence, you may have the right to appeal our decision by contacting us using the contact details below, or by submitting your complaint to your local data protection authority.
  
  Contact
  For any questions please contact us at info@tapg.gr